Privacy policy – Advanced Thermal Devices

Advanced Thermal Devices S.L. informs you that your personal data will be processed in accordance with the provisions of data protection regulations [Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation – GDPR); Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD); Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE)] and other applicable regulations.

The website https://atdevices.com/ is owned by Advanced Thermal Devices S.L..

I. Data Controller:

Name: Advanced Thermal Devices S.L..
Tax ID: B86823036.
Address: C/Villaconejos, 4. Pol Ind. Ventorro del Cano. 28925 Alcorcón (Madrid), Spain.
Phone: +34 913 623 693.
Email: info@atdevices.com.

II. Basic Definitions:

WEBSITE: A domain made available to internet users. It describes the system for accessing information via the internet. Pages designed and published under an internet domain name and resulting from the information the owner makes available to the user.

DATA CONTROLLER: A natural or legal person, public authority, service, or another body that alone or jointly determines the purposes and means of processing personal data.

DATA PROCESSOR: A natural or legal person, public authority, service, or another body that processes personal data on behalf of the data controller.

USER: A natural or legal person who navigates the website. Access to and use of this website is conditioned upon the prior reading and full, express, and unconditional acceptance of this Privacy Policy, current at the time of access, which we ask you to read carefully. By accessing or using the website, you acknowledge that you have read and understood, without limitation or reservation, our Privacy Policy.

CONTENT: Information and services that constitute the entirety of the domain that Advanced Thermal Devices S.L. makes available to the user. It contains messages, texts, graphics, photos, icons, logos, links, software, design aspects, and in general all the information contained on the website.

HYPERLINK: A technique by which the user can navigate between different pages of the website or the internet by clicking on the text, icon, or button containing the link.

COOKIES: A technical means for tracking and monitoring browsing on websites. These are small text files stored on the user’s computer. Given their privacy implications, Advanced Thermal Devices S.L. appropriately and reliably informs the user of their use on this website via its Cookie Policy.

III. Purpose of Data Processing:

When a user provides information, it may include personal data such as their name, surname, email address, phone number, among others. By providing this information, the user consents to their information being collected, used, managed, and stored by Advanced Thermal Devices S.L., as described in this Privacy Policy.

On this website, there are different systems for capturing personal information, and the user’s data will be processed for the following purposes:

To establish communication between the parties.
To manage the contractual or similar relationship established.
To handle your purchase request. Receive, manage, and process orders.
To manage the contact agenda.
To ensure quality in the services provided.
To develop, fulfill, and execute the contractual or similar relationship established.
To respond to inquiries, including call-back requests.
To provide you with the information or services you request.
To manage billing and collection.
To provide technical support to resolve problems and incidents.
To offer personalized service.
To ensure compliance with the terms of use and applicable law.
To support and improve the services provided by this website.

Advanced Thermal Devices S.L. may use your data to contact you electronically and non-electronically to get your opinion on the services provided. You may revoke your consent at any time by sending a written request with the subject «UNSUBSCRIBE» to Advanced Thermal Devices S.L. using the contact details provided (postal or electronic address).

We will not process your personal data for any other purpose unless required by law or due to a judicial order.

IV. Personal Information Capture Systems:

Advanced Thermal Devices S.L. will process the personal data you provide through different personal information capture systems, which are made available to users to manage and attend to requests for orders/purchases, information requests, inquiries, or any services provided or offered by Advanced Thermal Devices S.L.

Below, we list the personal information capture systems, indicating the purpose, legality, and processors involved.

Web Contact Form

Purpose of Processing: Administrative management of the necessary data to process your request/inquiry, including call-back requests. To offer you the information or services you request. To develop, fulfill, and execute the contractual or similar relationship established.
Legal Basis for Processing: The processing is necessary for the performance of a contract to which the data subject is a party or for the application of pre-contractual measures at the request of the data subject [Article 6.1(b) of the GDPR]; the data subject has given consent to the processing of their personal data for one or more specific purposes [Article 6.1(a) of the GDPR].
Additional Information: The website has SSL encryption, which allows the secure sending of your personal data through standard contact forms hosted on the servers Advanced Thermal Devices S.L. has contracted with ARSYS INTERNET, S.L.U.. You can consult ARSYS INTERNET, S.L.U.’s Privacy Policy here: https://www.arsys.es/terms/politica-proteccion-datos.

Emails

Purpose of Processing: To provide you with the information or services you request via email. To manage the confirmation/cancellation of your order via email. To respond to questions and inquiries, including call-back requests.
Legal Basis for Processing: The processing is necessary for the performance of a contract to which the data subject is a party or for the application of pre-contractual measures at the request of the data subject [Article 6.1(b) of the GDPR]; and the data subject has given consent to the processing of their personal data for one or more specific purposes [Article 6.1(a) of the GDPR].
Additional Information: Emails are secured with SSL certificates and are hosted on the servers Advanced Thermal Devices S.L. has contracted with ARSYS INTERNET, S.L.U.. You can consult ARSYS INTERNET, S.L.U.’s Privacy Policy here: https://www.arsys.es/terms/politica-proteccion-datos.

Cookies

Currently, the website uses first-party and third-party cookies for technical, preference or personalization, analysis or measurement, and behavioral advertising purposes.

Technical or strictly necessary cookies ensure the basic functionalities and security features of the website.
Preference cookies, also called personalization or functionality cookies, are a collection of internal metrics of user activity to improve the user experience.
Analysis cookies, also called measurement or performance cookies, allow us to analyze how users use the website, check if the browser has cookies enabled, and remember the user’s consent for the installation of these cookies. The information obtained is anonymized.
Behavioral advertising cookies include information about the user’s campaign. The information obtained is anonymized.

You can obtain more information about the cookies we use by accessing our Cookie Policy.

V. Legal Basis for Data Processing:

The legal bases for the processing of personal data are as follows:

Contractual Necessity: The processing is necessary for the performance of a contract to which the data subject is a party or for the application of pre-contractual measures at the data subject’s request [Article 6.1(b) of the GDPR].
Consent: The data subject has given consent to the processing of their personal data for one or more specific purposes [Article 6.1(a) of the GDPR].
Appropriate Safeguards: Transfers are made based on standard contractual clauses adopted by the Commission [Article 46.2(c) of the GDPR].
Prohibition of Unsolicited Communications: Prohibition of commercial communications made via email or other equivalent electronic means without the prior request or express consent of the recipients [Article 21.1 of the LSSI-CE].

Consent from the user will be requested when:

Initiating a contact request.
Initiating an order/purchase request.
Before proceeding to process personal data.

In order to submit personal data through the website forms, the user must consent to this Privacy Policy and the Legal Notice by checking the corresponding box.

The prospective or commercial offer of products and services is based on the consent that you are asked to provide, and in no case does the withdrawal of this consent condition the execution of the established contractual relationship.

Advanced Thermal Devices S.L. will only share user information with state security forces and bodies, competent public administrations, in cases provided for by law and for the purposes defined therein, judges and courts by requirement or judicial order, or by obligation of a legal norm.

VI. Data Origin

The personal data processed by Advanced Thermal Devices S.L. comes directly from the user, as the interested party, and has been collected through the various personal information capture systems, such as contact/order forms or phone calls with contact requests.

Advanced Thermal Devices S.L. requires the user to provide their personal data through the contact/order form. In this regard, the following personal data is requested, among others: Name, Surname, Email Address, Phone Number, Postal Address, Credit or Debit Card Information. It is necessary for the user to provide all the personal data identified as required in the form. Failure to provide the requested data could affect the purpose described.

VII. Categories of Data

The categories of personal data processed through the website are identification and contact data. Special categories of data are not processed.

Advanced Thermal Devices S.L. applies the relevant security measures, both technical and organizational, to the personal data collected, with a risk-focused approach in compliance with the legal obligation under the GDPR. Advanced Thermal Devices S.L. maintains a firm commitment to processing personal data transparently, lawfully, and fairly, according to the principles related to processing and other obligations set forth in data protection regulations. These measures ensure the confidentiality, integrity, availability, and resilience of the processing systems and services. Furthermore, regular processes of verification, evaluation, and assessment of the effectiveness of such measures are carried out to ensure data processing security.

The information provided by the user will always be considered confidential and will not be used for purposes other than those related to the services contracted with Advanced Thermal Devices S.L., which undertakes not to disclose or reveal such confidential information.

VIII. Retention Periods

Advanced Thermal Devices S.L. retains personal data for a limited and proportional period. Data processed for the management of the relationship between the user and Advanced Thermal Devices S.L. (name, surname, email address, phone number, etc.) will be retained throughout the validity of the contractual or similar relationship, or until the user requests its deletion. In this case, the user’s personal identification data will be retained, duly blocked, on our servers only for the purpose of responding to any requests from judges, courts, the Public Prosecutor’s Office, or competent public administrations to address potential liabilities arising from the processing, and only for the period required by the statute of limitations for such liabilities. Once this retention period has expired, the data and backup copies will be deleted from all storage media with appropriate security measures to ensure their total destruction.

Disaggregated Data: Disaggregated data will be retained without a deletion period.
User Data: The retention period of personal data will vary depending on the service contracted by the user. In any case, it will be kept for the minimum necessary period, and may be retained for up to:
- 1 year: Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), data related to electronic communications traffic.
- 4 years: Articles 66 and following of the General Tax Law.
- 6 years: Article 30 of the Commercial Code.
- 10 years: Article 25 of Law 10/2010 of 28 April on the prevention of money laundering and the financing of terrorism.

IX. Data Processors:

Advanced Thermal Devices S.L. may contract with service providers acting as data processors. The processing of the data is regulated by a data processing agreement.

ARSYS INTERNET, S.L.U.: With an address at C/ Madre de Dios nº 21, 26004 Logroño (La Rioja), Spain, for the hosting of the website and email services. You can consult their Privacy Policy at the following link: https://www.arsys.es/terms/politica-proteccion-datos.
Persons or entities directly related to Advanced Thermal Devices S.L. whose access to personal data is necessary for the provision of the service.

X. Recipients of Data Transfers and International Data Transfers

Data is transferred to:

Banks / Savings Banks.
Fraud Detection and Prevention Entities.
Public Administrations, where such communication is necessary or mandatory, in the cases provided by law and for the purposes defined therein.

Advanced Thermal Devices S.L. does not sell, rent, or transfer personal data that could identify the user to third parties without prior consent. However, in some cases, collaborations with other professionals may be carried out, in which case prior consent will be requested from the users, informing them of the identity of the collaborator and the purpose of the collaboration. In all cases, it will be done with the strictest security standards.

XI. Security Measures

To process the data, Advanced Thermal Devices S.L. implements all the technical and organizational security measures established by the applicable legislation. These measures are aimed at preventing the loss of information, alteration of data, or unauthorized access to it.

Regarding the confidentiality of data processing, Advanced Thermal Devices S.L. ensures that any person authorized to process user data, including its personnel, collaborators, and service providers, is bound by confidentiality.

The principles established by Advanced Thermal Devices S.L. for the processing of personal data, aligned with the requirements of the General Data Protection Regulation (GDPR), include:

Lawfulness, Fairness, and Transparency: Personal data will be processed lawfully, fairly, and transparently in relation to the data subject.
Purpose Limitation: Personal data will be collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
Data Minimization: Personal data will be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
Accuracy: Personal data must be accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that inaccurate personal data, having regard to the purposes for which they are processed, are erased or rectified without delay.
Storage Limitation: Personal data will be kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed.
Integrity and Confidentiality: Personal data will be processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage, using appropriate technical or organizational measures.

Taking into account the state of the art, the cost of implementation, and the nature, scope, context, and purposes of processing, as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons, Advanced Thermal Devices S.L. applies:

Data Protection by Design: Ensuring that both the means of processing and the processing itself incorporate appropriate technical and organizational measures, such as pseudonymization, to effectively implement data protection principles and integrate necessary safeguards into processing.
Data Protection Throughout the Information Lifecycle: Implementing necessary measures to ensure the protection of personal data during the entire lifecycle of the information.
Data Protection by Default: Ensuring that only the personal data necessary for each specific purpose of processing is processed by default.

Advanced Thermal Devices S.L. implements the following security measures:

Periodic backups.
Encrypting communication channels: Electronic communications are encrypted via the SSL protocol. This security protocol ensures that user data is transmitted securely between the server and the user, and the transmission is fully encrypted.
Email servers hosting mailboxes have SSL certificates. All communication between the client, the mail server, and destination mail servers is encrypted.
Personal information is stored on secure servers protected by passwords and firewalls.
Periodic internal audits on data protection.
Personal data is not used for purposes other than those for which it was originally collected.

Advanced Thermal Devices S.L. cannot guarantee the absolute invulnerability of the internet network and, therefore, cannot guarantee that personal data will not be accessed fraudulently by third parties.

XII. Browsing

When browsing the website, data may be collected that could include geographic location, browser type and version, operating system information, duration of visits, usage of the website, a log of how services and sites are used, as well as other data that cannot be used to identify the user. Advanced Thermal Devices S.L. uses this data to improve website navigation.

When accessing third-party websites, the user may decide whether to accept their privacy and cookie policies. The user can accept or reject third-party cookies via the settings in their browser or through the system provided by third parties for this purpose.

XIII. Data Accuracy and Veracity:

The user is solely responsible for the veracity and accuracy of the data provided via the website, exonerating Advanced Thermal Devices S.L. from any liability in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided and undertake to keep it duly updated. The user agrees to provide complete and correct information through the different contact channels (email, web forms, phone calls).

The user guarantees that they are over 14 years old. The website is not directed to minors. If you are underage, please do not attempt to register as a user of our website, applications, or products. If we discover that we have inadvertently obtained personal information from a minor, we will delete it as soon as possible.

XIV. Rights of Data Subjects:

Any individual has the right to obtain confirmation about whether Advanced Thermal Devices S.L. is processing personal data concerning them or not.

Any data subject may request to exercise the following rights by submitting a written request to Advanced Thermal Devices S.L., including a copy of their national ID card (DNI) or other identity documentation:

Right of Access: This allows the data subject to obtain information about their personal data that is being processed.
Right to Rectification or Erasure: This allows for the correction of errors, modification of inaccurate or incomplete data, and ensures the certainty of the information being processed. It also allows for the erasure of data that is inappropriate or excessive.
Right to Object: The data subject has the right to object to the processing of their personal data or to request that it ceases, in which case the data will only be retained for legitimate compelling reasons or for the exercise or defense of potential claims.
Restriction of Processing: This involves the marking of personal data retained with the aim of limiting future processing. In this case, the data will only be retained for the exercise or defense of claims.
Data Portability: The right to receive the personal data that is subject to processing, so the data subject can transmit it to another controller without impediment. The data subject has the right to receive their personal data, which they provided to the controller, in a structured, commonly used, and machine-readable format and to transmit it to another controller when: (a) the processing is based on consent, (b) the data was provided by the individual, and (c) the processing is carried out by automated means. In exercising their right to data portability, the data subject has the right to have personal data transmitted directly from one controller to another, where technically feasible.
Right not to be subject to Automated Individual Decisions (including profiling): The right not to be subject to a decision based solely on automated processing, which produces legal effects or significantly affects the individual in a similar way.

You may withdraw your consent at any time without affecting the lawfulness of the processing based on consent prior to its withdrawal. You may also file a complaint if you believe that your data has been processed improperly with the competent authority, which in Spain is the Spanish Data Protection Agency (AEPD), through its website https://www.aepd.es/ or by postal address Calle Jorge Juan No. 6, 28001 Madrid, Spain.

We will respond to your requests as quickly as possible and, in any case, within one month of receiving your request. This period may be extended by two additional months if necessary, taking into account the complexity and number of requests. Advanced Thermal Devices S.L. will inform the data subject of the extension within the first month of the request.

XV. Commercial Emails

In compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), Advanced Thermal Devices S.L. will not send commercial communications via email or other equivalent electronic communication means that have not been previously requested or expressly authorized by the user.

In the case of users with whom there is a prior contractual relationship, Advanced Thermal Devices S.L. is authorized to send commercial communications regarding products or services related to Advanced Thermal Devices S.L., which are similar to those that were initially contracted. In any case, the user can request that they stop receiving further commercial information through the established contact channels by providing proof of identity.

Advanced Thermal Devices S.L. is committed to not sending commercial communications without properly identifying them.

XVI. Copyright

The source code, graphic designs, images, photos, animations, software, texts, as well as the information and contents collected on this website are protected by Spanish legislation on intellectual and industrial property rights, and reproduction, public communication, distribution, dissemination, modification, or transformation of this website is not allowed without the prior written permission of Advanced Thermal Devices S.L..

The user is only granted the right to private use of the content and must obtain express authorization from Advanced Thermal Devices S.L. to modify, reproduce, exploit, or distribute it.

Notwithstanding the above, the user is granted the rights to access, download, print, reproduce on any medium, and use the website content they are allowed to access solely for informational purposes.